mamak44 Privacy Policy

mamak44 ("Platform", "we", "us", "our"), accessible at https://mamak44.cam, is an English-language online gaming information and entertainment platform directed at Malaysian adults. This Privacy Policy ("Policy") governs the collection, use, storage, transfer and protection of personal data provided by or collected from users ("you", "your", "User") of the mamak44 platform.

By accessing or using any feature of the mamak44 platform, creating an account, or submitting personal information through any channel associated with mamak44, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside the mamak44 Terms & Conditions, which govern your use of the platform more broadly. Where there is a conflict between this Policy and the Terms, this Policy shall prevail in matters relating to personal data handling.

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that can directly or indirectly identify a natural person, including but not limited to name, identification number, contact details, financial information and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, modification, disclosure, erasure and destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, mamak44.
• "Data Subject" means the natural person to whom Personal Data relates — in this context, the registered User.
• "KYC Documents" means identity verification documentation including but not limited to Malaysian MyKad, passport, driving licence and proof of address.
• "Cookies" means small text files placed on a User's device by the Platform to enable certain functionality, preferences and analytical tracking.
• "Third-Party Service Provider" means an organisation engaged by mamak44 to provide services in connection with platform operation, including payment processors, identity verification providers and technology infrastructure suppliers.

mamak44 collects Personal Data through several means, including direct submission by Users, automatic collection through platform interaction and provision by third-party service providers involved in payment or identity verification processes. The categories of data we collect include:

mamak44 processes Personal Data for the following purposes. Each purpose is connected to a legal basis set out in Section 5 of this Policy.

mamak44 processes Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing is necessary to perform the contract between mamak44 and the User, including account creation, payment processing and withdrawal handling.
• Legal obligation: Processing is required to comply with applicable legal requirements, including KYC identity verification, anti-money laundering procedures and record-keeping obligations.
• Legitimate interests: Processing is necessary for mamak44's legitimate interests in platform security, fraud prevention, abuse detection and service improvement, where such interests are not overridden by the User's fundamental rights.
• Consent: Where processing is based on consent — such as receiving optional promotional communications — Users may withdraw that consent at any time by contacting [email protected].
• Vital interests: In limited circumstances, processing may be necessary to protect the vital interests of a User or third party, particularly in connection with responsible gambling safeguarding measures.

mamak44 does not sell, rent or trade Personal Data to third parties for their own independent commercial use. Personal Data may be shared in the following limited circumstances:

• Payment processors and e-wallet providers: Transaction data is shared with relevant Malaysian payment service providers — including Maybank2u, CIMB Clicks, DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Public Bank Online and Hong Leong Connect — solely to facilitate deposit and withdrawal processing.
• Identity verification providers: KYC documents may be processed by authorised third-party identity verification service providers engaged by mamak44. These providers operate under strict confidentiality obligations and data processing agreements.
• Technology and infrastructure providers: Hosting, security and platform infrastructure providers may have limited access to Personal Data in the course of providing contracted services. They are contractually restricted from using data for any purpose beyond service delivery.
• Legal and regulatory authorities: mamak44 may disclose Personal Data to Malaysian authorities, regulatory bodies or law enforcement agencies where required by law, court order or regulatory directive.
• Fraud and AML investigations: Where there are reasonable grounds to suspect fraud, money laundering or other illegal activity, relevant data may be shared with authorised investigative bodies.
• Business transfers: In the event of a merger, acquisition or sale of business assets, Personal Data held by mamak44 may be transferred as part of that transaction, subject to equivalent privacy protections.

mamak44 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents re-identification. Requests for early deletion are addressed under Section 10 (Your Rights) of this Policy.

mamak44 uses cookies and similar tracking technologies to operate the platform, maintain user sessions, remember preferences and analyse usage patterns. The following categories of cookies are used:

Users may manage or restrict cookies through their browser settings. Note that disabling non-essential cookies may affect some aspects of platform functionality and personalisation. mamak44 does not use cookies to serve third-party advertising.

mamak44 implements technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:

• HTTPS encryption for all data transmitted between Users and the platform
• Password storage using industry-standard cryptographic hashing (passwords are never stored in readable plaintext)
• Access controls restricting Personal Data access to authorised personnel with a documented need
• Regular security assessments and platform monitoring for anomalous activity
• Data minimisation practices to limit the volume of Personal Data stored at any given time

While mamak44 takes reasonable precautions, no security system is infallible. In the event of a personal data breach that is likely to result in significant risk to Users, mamak44 will take appropriate steps to notify affected individuals as required by applicable law.

Subject to applicable Malaysian data protection law and the specific nature of your request, Users have the following rights in relation to their Personal Data held by mamak44:

• Right of access: You may request a copy of the Personal Data mamak44 holds about you and information about how it is processed.
• Right to correction: If Personal Data held by mamak44 is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request deletion of your Personal Data. This right is subject to legal and regulatory retention obligations (see Section 7).
• Right to restrict processing: You may request that mamak44 restrict processing of your Personal Data in specific circumstances, such as where you contest the accuracy of the data.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of mamak44's legitimate interests where you have grounds relating to your particular situation.

To exercise any of the above rights, submit a written request to [email protected]. Please include sufficient identification to allow us to verify your identity before processing the request. We aim to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 days, or such other period as required by applicable law.

The mamak44 platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. If mamak44 becomes aware that Personal Data has been collected from a person under this age threshold, such data will be deleted promptly and the associated account will be permanently closed.

If you are a parent or guardian and believe that a minor has provided Personal Data to mamak44, please contact us immediately at [email protected] and we will take appropriate action without delay.

mamak44 may integrate or interact with third-party services in connection with platform operation, including payment gateways, identity verification systems and cloud infrastructure providers. These third parties operate under their own independent privacy policies.

mamak44 is not responsible for the privacy practices of third-party service providers beyond the contractual data protection obligations we impose on them as processors acting on our behalf. Users interacting with third-party payment providers — including Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go, Boost, GrabPay, DuitNow and FPX — are subject to those providers' own terms of service and privacy notices.

The mamak44 platform does not contain external links to unaffiliated third-party websites for advertising or commercial referral purposes. Any links present within the platform navigate to other sections of mamak44 only.

mamak44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform functionality. Where material changes are made that affect how Personal Data is processed, reasonable notice will be provided through a platform notification or by email to registered Users where feasible.

The "Last updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the mamak44 platform following publication of an updated Policy constitutes acceptance of the revised terms. Users who do not accept the revised Policy should discontinue use and may request voluntary account closure in accordance with Section 12 of our Terms & Conditions.

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your Personal Data by mamak44, please contact us:

• Email: [email protected]
• Acknowledgement time: Within 5 business days of receipt
• Full response time: Within 30 calendar days for substantive data rights requests
• Correspondence language: English

For privacy-related support, please include your account username and a clear description of your request to help us process your query efficiently.